Question 1

What services do you provide?

Accepted Answer

MYC Graphics is a full-service graphics, print and digital agency. We offer vehicle & fleet wraps (partial and full), decals/lettering, large-format printing, interior and exterior signage, logo and brand design, manufacturing, installation, and web services (design, hosting, SEO, content). We provide end-to-end design → production → installation.

Question 2

Do you handle large fleet projects?

Accepted Answer

Yes. We manage full-fleet design, production and installation, coordinating consistent branding across many vehicles. Fleet pricing and discounts are quoted per project.

Question 3

How do I get a quote?

Accepted Answer

Contact our sales/estimating team by email at coordinator@mycgraphics.com or by phone at +1-416-907-9491. Provide vehicle photos/specs or site photos and project details and we will prepare a formal written quote and timeline.

Question 4

How much will my project cost?

Accepted Answer

Costs vary by scope, materials, vehicle size and project complexity. We provide detailed pricing on a written quote after reviewing the project. Examples and typical ranges are available on request.

Question 5

What are your payment terms?

Accepted Answer

Payment terms appear on each quote. A common structure is staged payments (for example, 50% deposit on acceptance, with the balance due in milestones such as 25%/25%). Exact terms are set on the quote/contract.

Question 6

Do you charge extra for travel, installation, or rush jobs?

Accepted Answer

Installation and travel fees may apply and are included in the quote when applicable. Expedited or rush services are available subject to resource availability and may incur a rush fee; this will be shown on the quote if required.

Question 7

What is the production process?

Accepted Answer

Typical workflow: Consultation → Quote → Work Order → Mockups / Proofs → Preflight → Production → Installation → Handover. An approved mockup is required before production.

Question 8

How long does a job take?

Accepted Answer

Timelines vary with scope and complexity. Example guidance: a simple website can be estimated at 20–30 hours; signage installation is often scheduled around 10 business days after approval. The final schedule will be confirmed in your written quote.

Question 9

Will I receive a proof/mockup?

Accepted Answer

Yes. We provide design mockups and production proofs. An approved proof is required before production begins and each department checks work against that approved mockup.

Question 10

How many revisions are included?

Accepted Answer

The number of revisions included is specified in your quote. Additional revisions beyond the scope in the quote, or changes after proof approval, may result in extra charges and schedule changes.

Question 11

What happens if information on the proof is incorrect?

Accepted Answer

Clients are responsible for carefully reviewing proofs for spelling, contact details and vehicle or site specifications. Errors found after proof approval can lead to reprints or rework and additional charges; our preflight and proofing process is intended to catch errors before production.

Question 12

What artwork/files do you need?

Accepted Answer

We accept print-ready and working design files. Files should pass preflight checks (correct bleeds, cut/trim layers, embedded images, fonts outlined or supplied, and proper naming). We provide vehicle templates and guidance when needed.

Question 13

What file formats and image quality do you require?

Accepted Answer

Provide high-resolution images and print-ready files. Common acceptable formats include AI, EPS, PDF, PSD, TIFF, PNG and JPG. Ensure images are embedded, fonts are outlined or provided, and bleed/cut areas are set. Our Preflight Manual gives detailed format and resolution guidelines.

Question 14

What materials do you use and how long will my wrap or sign last?

Accepted Answer

We use commercial-grade materials and established installation methods from leading manufacturers. Lifespan depends on material selection, exposure, and maintenance; expected durability and warranty details are provided with the quote and manufacturer documentation.

Question 15

How should I care for my vehicle wrap or graphics?

Accepted Answer

Store vehicles under cover when possible, wash regularly using pH-neutral cleansers, avoid aggressive power washing or stiff brushes, and address any lifting or peeling early. We provide detailed care instructions at handover.

Question 16

Do you offer warranties?

Accepted Answer

Yes. Warranty coverage and duration vary by product and installation. Warranty terms are provided on the quote and in warranty documents. For web projects, we commonly include a 90-day post-launch warranty with optional ongoing maintenance plans.

Question 17

Do you install on site or does the vehicle come to you?

Accepted Answer

We install both at our facility and onsite when required. Installation logistics, any travel fees and scheduling details are included in the quote and managed by our Project Coordinators.

Question 18

Do you handle permits and site requirements for signage?

Accepted Answer

Yes. When permits or site approvals are required, we include permit planning and coordination in the project scope and the estimation process.

Question 19

Do you provide hosting, domains and support for websites?

Accepted Answer

Yes. Our Web team offers domain registration/transfer, hosting (IAPS or other), staging to production workflows, backups, and post-launch support and maintenance. Hosting and maintenance fees are provided in web proposals.

Question 20

What support is provided after site launch?

Accepted Answer

Web proposals usually include a 90-day post-launch warranty. Optional ongoing maintenance and support packages are available for monthly or annual fees as outlined in the proposal.

Question 21

Who owns the artwork after the job is finished?

Accepted Answer

Intellectual property and ownership are defined in your quote or contract. Standard agreements may state that completed deliverables are assigned to the client (or considered 'work made for hire')—please review the ownership and licensing terms in your contract.

Question 22

What is the cancellation and reprint policy?

Accepted Answer

Cancellation, refund and reprint policies vary by product and are defined in the quote and warranty documents. Defects covered by warranty will be repaired or reprinted per warranty terms. Changes requested after proof approval may incur reprint fees.

Question 23

Can I see examples of your work and case studies?

Accepted Answer

Yes — we maintain a gallery and case studies for vehicle wraps, fleet programs, signage and printed products. References and project examples are available on request.

Question 24

Can I request material or color samples?

Accepted Answer

Yes — we provide vinyl and material swatches, color samples and finish options (matte/gloss/textured) for review prior to production.

Question 25

Do you offer discounts for multiple vehicles or repeat customers?

Accepted Answer

Yes — we offer volume and fleet discounts. Pricing and discounts are provided in the written quote and depend on quantity, vehicle mix and materials.

Question 26

Can you expedite my job?

Accepted Answer

Yes — expedited (rush) service is available subject to resource availability. Rush fees may apply and will be specified in the quote.

Question 27

How are orders delivered and invoiced?

Accepted Answer

Delivery and installation terms are included in the quote. Invoicing follows the payment schedule on your quote. Recurring services, such as hosting and maintenance, are billed per the agreed cycle (monthly/annual).

Question 28

What if my shipment is damaged or incomplete?

Accepted Answer

Report any damage or missing items immediately to your Project Coordinator. Claims and remediation are handled per the contract and warranty procedures.

Question 29

How do I start a project?

Accepted Answer

Contact our estimates/sales team at coordinator@mycgraphics.com or call +1-416-907-9491. Provide photos/specs and project information; we will produce a written quote. Once the quote is accepted and deposit paid, we create a Work Order and promote the job in MYC DB to begin delivery.

Question 30

Do you provide services outside the GTA?

Accepted Answer

Yes — MYC Graphics provides printing, signage and vehicle wrap services across Canada and for selected projects in the United States.

Question 31

Can you handle nationwide fleet branding?

Accepted Answer

Yes — we specialize in nationwide fleet graphics and large-scale commercial branding projects across Canada and coordinate national rollouts through our installer network.

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Digital Graphic Design

Sign Manufacturing & Installation

Fleet Brand Management

Small & Large Format Printing

Vehicle Wraps, Custom Signs & Printing for the GTA

Creative designers focused on your brand.

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Fleet Graphics & Vehicle Wraps

Large Format Digital Printing

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LED Channel Letter Signage

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Digital Graphic Design

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Spot UV Printing

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