Last Updated: September 9, 2026

MYC Graphics (“MYC Graphics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, request a quote, contact us, purchase products or services, use an account or online ordering service that links to this Policy, communicate with our team, or otherwise interact with MYC Graphics.

We manage personal information in accordance with applicable Canadian privacy legislation, including the
Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information such as:

• Name
• Email address
• Telephone number
• Company or organization name
• Billing and shipping address
• Project location
• Quote and project details
• Products or services you are interested in
• Vehicle information for vehicle wrap or graphics projects
• Signage, printing, installation or design requirements
• Images, artwork, logos, photographs, documents or other files you upload or provide
• Account or customer information
• Order and transaction information
• Payment-related information
• Marketing and communication preferences
• Information contained in emails, forms, telephone calls or other communications with us

If you apply for employment with MYC Graphics, we may also collect information contained in your résumé, application, portfolio and related correspondence.

Please do not provide sensitive personal information unless it is reasonably necessary for us to provide the requested product or service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through our website, hosting services, cookies and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Approximate geographic region derived from an IP address
• Website interactions
• Traffic source
• Session and performance information

We use this information to operate, secure and improve our website and to better understand how visitors interact with our content.

3. How We Use Personal Information

We may use personal information for purposes including:

Quotes and Customer Service

To:

• Respond to inquiries
• Prepare estimates and quotations
• Discuss project requirements
• Provide customer service
• Schedule consultations, production or installation
• Communicate regarding ongoing projects

Providing Products and Services

To:

• Design, manufacture, print and install customer projects
• Produce vehicle wraps, graphics, signs, printed materials and related products
• Manage customer accounts
• Fulfil and deliver orders
• Coordinate shipping and installation
• Process transactions
• Manage warranties, service requests or project follow-up

Website Operations

To:

• Operate and maintain our website
• Improve website performance
• Understand how visitors use our website
• Diagnose technical issues
• Improve website content, services and user experience
• Protect our website against fraud, misuse, attacks and unauthorized activity

Marketing and Communications

Where permitted by applicable law, we may use contact information to:

• Provide information about MYC Graphics products and services
• Send company news or updates
• Send promotional communications
• Follow up regarding products or services in which you have expressed an interest

Where consent is required, we obtain the appropriate consent before sending commercial electronic messages.

You can unsubscribe from promotional electronic communications at any time by using the unsubscribe option included in the message or by contacting us.

You may continue to receive non-promotional communications that are necessary to administer an existing project, order, transaction or business relationship.

4. Consent

We obtain consent for the collection, use and disclosure of personal information where required by applicable law.

The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent to certain uses of your personal information by contacting us, subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to complete your request.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

Cookies are small data files stored on your device that help websites operate and provide information about website usage.

We may use the following categories of cookies or similar technologies:

Essential Cookies

These cookies support functions necessary for the website to operate correctly, including security, navigation and website functionality.

Functional Cookies

These technologies may remember preferences or information that improves your experience when using the website.

Analytics Cookies

Analytics technologies help us understand information such as:

• Which pages visitors view
• How visitors reach our website
• How long visitors spend on pages
• How users interact with website content
• Website performance and errors

Advertising and Marketing Technologies

Where used, advertising technologies may help us measure advertising campaigns, understand conversions and deliver more relevant advertising.

Third-party analytics or advertising providers may collect information using their own cookies or similar technologies in accordance with their respective privacy practices.

You can control or delete many types of cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Where a cookie preference or consent management tool is available on our website, you may also use it to manage applicable cookie preferences.

6. How We Share Personal Information

We do not sell or rent personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide requested products or services.

These third parties may include:

• Website hosting and IT service providers
• Cloud storage and technology providers
• Payment processors and financial institutions
• Shipping and courier providers
• Production and project service providers
• Installation partners or subcontractors where required for a project
• Customer relationship management systems
• Email and communication service providers
• Analytics providers
• Advertising platforms
• Accounting, legal and other professional advisors

We seek to provide service providers only with the information reasonably necessary for them to perform the services for which they have been engaged.

Service providers are expected to appropriately protect personal information provided to them.

7. Payment Information

Where payment information is required, payment transactions may be processed through third-party payment processors or financial institutions.

MYC Graphics does not intend to collect or retain complete payment card details unless necessary for an authorized business transaction and handled through appropriate secure payment processes.

Please do not send credit card numbers or other sensitive financial information through ordinary email.

8. International and Cross-Border Processing

Some of our technology or service providers may process or store personal information outside Ontario or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement or government authorities in accordance with those laws.

MYC Graphics remains responsible for personal information under its control and uses appropriate measures when engaging service providers to process personal information on our behalf.

9. Legal and Regulatory Disclosures

We may disclose personal information where permitted or required by law, including when reasonably necessary to:

• Respond to a court order, subpoena or lawful government request
• Comply with applicable legislation or regulations
• Investigate suspected fraud or unlawful activity
• Protect the rights, property or safety of MYC Graphics, our customers, employees or others
• Enforce agreements or protect legal rights
• Investigate or respond to a security or privacy incident

10. Business Transactions

Personal information may be transferred or disclosed as part of a proposed or completed corporate transaction involving MYC Graphics, such as a merger, acquisition, financing, restructuring, sale of assets or similar transaction.

Where required, appropriate safeguards and confidentiality requirements will apply to the information involved in such a transaction.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Provide requested products and services
• Complete projects and transactions
• Maintain appropriate business and customer records
• Meet warranty or customer service requirements
• Fulfil accounting and tax requirements
• Meet legal or regulatory obligations
• Resolve disputes
• Protect against fraud and security incidents

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it, subject to applicable legal requirements.

12. Security

MYC Graphics uses reasonable administrative, technical and physical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Misuse
• Alteration
• Destruction

Security measures may include access controls, authentication, secure website technologies, restricted employee access, network and system protections, secure service providers and internal procedures.

However, no website, network, electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a privacy or security breach involving personal information, we will assess and respond to the incident in accordance with applicable legal requirements.

13. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information that we hold about you or to request corrections where information is inaccurate or incomplete.

We may need to verify your identity before processing a request.

Certain information may be withheld where permitted or required by law, including information that would disclose personal information about another individual, confidential commercial information or information protected by legal privilege.

We will respond to privacy requests within the time periods required by applicable law.

14. Your Privacy Choices

Depending on your interaction with MYC Graphics and applicable law, you may be able to:

• Request access to personal information
• Request correction of inaccurate information
• Withdraw certain consent
• Change communication preferences
• Unsubscribe from marketing communications
• Ask questions about how your information is being handled
• Raise a privacy concern or complaint

Requests can be directed to our Privacy Officer using the contact information below.

15. Commercial Electronic Messages

MYC Graphics complies with applicable requirements relating to commercial electronic communications, including Canada’s Anti-Spam Legislation (CASL).

Where required, we obtain consent before sending promotional electronic messages.

Our commercial electronic messages will provide appropriate identification information and a method to unsubscribe.

We process valid unsubscribe requests in accordance with applicable law.

16. Third-Party Websites and Services

Our website may contain links to websites, social media platforms or online services operated by third parties.

MYC Graphics is not responsible for the privacy, security or content practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Social Media

If you communicate with MYC Graphics through social media platforms, information you provide may also be collected and processed by the applicable social media provider.

Your interactions with those platforms are subject to their own terms and privacy policies.

Information that you make publicly available on social media may be visible to MYC Graphics and other users.

18. Children’s Privacy

Our website and services are intended primarily for businesses and adults seeking printing, signage, graphics, branding and related commercial services.

We do not knowingly seek to collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us inappropriately, please contact our Privacy Officer so that we can review the matter and take appropriate action.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business operations
• Our website or technology
• Our information-handling practices
• Third-party services
• Applicable laws or regulatory guidance

When the Policy is updated, we will revise the Last Updated date displayed at the top of this page.

We encourage visitors to review this Policy periodically.

Material changes may be communicated through additional notices where appropriate or required by law.

20. Privacy Questions and Complaints

MYC Graphics has designated a Privacy Officer responsible for overseeing our privacy practices.

Questions, requests or complaints concerning this Privacy Policy or the handling of personal information may be directed to:

Privacy Officer
MYC Graphics
1146 Westport Cres., Unit #1
Mississauga, Ontario
Canada L5T 1G1

Telephone:
416-907-9491
Email:
web@mycgraphics.com

We will investigate privacy concerns and respond as appropriate.

If you are not satisfied with our response, you may also have the right to contact the

Office of the Privacy Commissioner of Canada

or another applicable privacy regulatory authority.